B&L Automotive

My wife Alexus Shepherd took my dodge there and I tell you what if you are looking for good pricing, honest work, and a company that still believes in customer service then you will drop off here to have your work done. I mean what other company will let you know if you have any other issues bring it back, and.if for any reason it breaks down again call them and they'll come pick me.and the truck up. (It was electrical issues. ) Thanks BL

I've actually used B&L a few times and have had amazing service each time... until recently. Last month, went in person to schedule an appointment for a state inspection. They gave us a date and time, we dropped off then. We called a few hours later to get an estimated completion time so we could plan our day, the lady (who says she's the manager), said "oh I was supposed to call you" then proceeds to tell me the inspector will not be there until the middle of January. So why did they take my appointment? Second incident, I made an appointment over the phone with a male. I drop off at the said date/time (8:30am). Had to get brakes and an oil change. Again, no call with an update, so I called them at 4:00pm. Same lady helped me and after placing me on a few holds, she found out my car wasn't done and then asked if they could keep it until Monday (it was Friday). I said absolutely not and she agreed to have me bring the car back at 8am on Monday. Also agreed the vehicle would be complete by 10am and agreed to give me a discount (bc they had to special order my brake pads?). I asked if the oil change was even completed, but she said "I think so", FYI, it was not. We get there Monday morning before 8am. Their door has posted hours of 9am opening, google says 8am. I wait until 8:02 to pull the door and it's locked. Wait a little longer and no one comes. So I leave. They never called me either to see if I was still dropping off. Unsure what's been going on with them, but service has not been up to their normal standards. I went to Cliff's Auto both times and they were able to help me with 0 issues.