American Pride Automotive (Fort Eustis)

Your front office staff is top-tier. They made me laugh. They answered my questions in a way that wasn’t patronizing. They were supportive of my decision. The mechanic I did not get to meet but I appreciated the thorough look through on not only my issue that brought me in, but just an overall once over of the car. I love the feminine hygiene products in the restroom. I love the free coffee in the waiting room and I didn’t have to utilize it, but I also love the Uber service.

I visited American Pride Automotive for a 2:00 PM state inspection appointment. At around 4:15 While I was waiting, a black lady walked in with her two daughters. As soon as she stepped out of the lobby, one of the employees at the front desk made a comment to a coworker sitting next to him, saying, “Oh my God I hate seeing black people.” At that moment, they realized I was still in the waiting room and could clearly see and hear what he said. When he realized I was there, he appeared visibly shocked and immediately walked away without addressing me since I’m also a black male .The interaction felt extremely uncomfortable, unprofessional, and offensive. As a customer, I expect to be treated with respect and professionalism at all times. Remarks like this are unacceptable and reflect poorly on the business. I hope this feedback encourages better staff training, accountability, and a more welcoming environment for all customers.

I’m really late on writing this review. I’d like to say I am extremely grateful and appreciative for American Pride Automotive and this location specifically. I bought a 2007 corvette and it had some electrical issues and some automotive things that needed to be fixed. As well as it needed a state inspection. They completely diagnosed every issue down to the T and they explained every repair that needed to be done with a descriptive sales breakdown. They were extremely friendly, attentive, and helpful. They fixed every issue they found with the car with my approval, they got it inspected and ready for registration and more importantly they brought it back to life and got it back on the road. Also they installed my aftermarket exhaust for me and did it with great precision. I have been thanking them everyday i drive the car and I will never take the car or my other cars anywhere else. Matt the sales rep who answered my call; kept me informed, and aware of all of my options. I sincerely thank everyone who works there, and who took care of my vehicle. If you want quality work and quality timing on your vehicle, I recommend American Pride Automotive!