ZLINE Kitchen and Bath

Apparently "Attainable Luxury" means "Cheaply made appliances that look pretty on the outside." All 3 of our ZLINE appliances have failed in some way after using them for less than 1 year: - Dishwasher freezes and is unusable if you interrupt the wash cycle. You have to flip the circuit breaker off/on to fix it. - Range/Oven had a tray that had paint bubbling and chipping off. Had to get a replacement tray. - Refrigerator gave an E6 error code and wouldn't stop beeping. Now the ice maker isn't working and all access to settings are unavailable on the display. They're shipping out a new part and sending a service tech to fix it. *** UPDATE: The dishwasher had an error less than 2 years in, and we couldn't use it for over a month until it was fixed. *** The only reason I gave 2 stars and not 1 is that their customer support has been pretty good. Aaaand at the same time, I shouldn't ever have to contact support. It should just work. I would 100% choose a different brand if I were to do it again and would not recommend anything made from ZLINE to anyone.

Range died. They sent rep out from company that only services washers/dryers and has never heard of z-line. Second rep they sent never showed and wouldn’t return calls or texts. 3rd rep found problem and couldn’t get parts breakdown from z-line to order parts. Called z-line and parts no longer available. Replacement unit will not fit standard 30” opening. They offered refund. Lied about when they would send refund. Now they only send when old unit arrives at warehouse. Then hired a carrier that gets 1.5 stars on every major review because they take 1-3 months to pick up. Found out from carrier they lied again and never contacted them. Called z-line this morning and talked to a supervisor from TN office. Ali Z. Yelled at me. When I told her not to yell at me, she screamed at me and hung up. THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED !!!

Very poor experience with Z Line. Purchased a 42 inch exterior range hood, installed it into a pergola only to find out that the fan does not come with any kind of cap that prevents rain from entering the fan and damaging everything below the fan. Just got off the phone with customer service and I was told I needed to fabricate something to fit it and they had absolutely no other answer to this problem. Paid $1800 for this fan and now I need to "figure out" something to prevent rain damage. Pretty poor solution, in fact, that is anything but a solution. Be very careful when evaluating ZLine products. It's just really hard to believe that a company that "specializes" in these products did not think of a solution for this common issue with an exterior fan, just awful. Photo shows sunlight coming through th etop of the fan above the motors, not good and a terrible design, poorly thought out.

EDIT ADDED 11/16/23: after posting review and contacting Elite Appliance (retailer) I received a call from ZLine. A tech was scheduled for the following week and replacement parts shipped out for the stove. A replacement faucet was also shipped. I will have to replace the faucet, but I am ok with that. Other folks may need to schedule a plumber. I am satisfied with the resolution—stove tech still needs to come out—so raising the review to 3 stars. With such a good product at the price point I am satisfied. I truly hope they improve their customer service. ORIGINAL 11/2/23: At first we loved the 48” range and matching touch less kitchen faucet when we remodeled. They were a good mix of appearance, function, and price. That was 10 months ago. Today I have had to submit multiple warranty claims: 1) large burner fails to light 2) touchless kitchen faucet will not work 3) the hot/cold indicators on the faucet have already rubbed off, and 4) large oven will not work due to what looks like a faulty timer switch. The process started a couple of weeks ago and only have been able to exchange emails and each step asks for another piece of information: send video of this, picture of that, etc. so far no direction on a resolution. I have called multiple times. Once I was asked to enter my number to be called back in the queue. Two more times I waited on hold while the “position in queue” counted down to one. When I was next I would get a recording that all agents were busy and to send a detailed email. I had high hopes for the Zline products but the failures and what seems as a complete lack of customer service leaves me with little confidence in the brand and the company. I wish I had known as I would have went with a competitor. If I had the budget I would toss out these appliances and replace them. writing a review is always my last resort when I am at the end of my rope. I’m in it now and I hope others are warned.