Westover Plumbing LLC

When my old 50-gallon gas water heater finally needed replacement (evidenced by the water I discovered all over my garage one morning), the company that had been servicing me (not Westover) sent over the smarmiest sales guy you can imagine (we shall refer to him as Mr. Smarmy going forward). Mr. Smarmy decided I was an easy target for a chunky commission, but he couldn't break down his company's fixed price for the replacement or tell me whether the suggested new unit's BTU rating was equal to or better than my older unit (it wasn't) because the picture he'd quickly taken of my old unit was blurry and he couldn't be bothered to get up and verify. Naturally I sent him on his way and called around looking for competitive quotes. I got three other quotes. Of those, Westover won my business by skipping the sales nonsense. Glen from Westover asked the right questions and worked with me on the quote details. We landed on an after-tax quote that beat Mr. Smarmy's original pre-tax quote by $600 with a more efficient water heater than Mr. Smarmy was trying to sell me. It was equal to or better than my old water heater in every way. Glen's people came to install it the next day. They arrived a bit early to scout the installation site and take measurements before heading out to buy the new unit. When the new unit's exhaust pipe was just a bit longer than the old, they worked with me on its placement to minimize the area taken up in my garage, which I really appreciated. They had the whole project done about 3 hours after they began and the new water heater has been working wonderfully since then! Thanks to Glen and his team for a great experience.