Westchester Fireplace offers fireplace repair, and oven repair in Elmsford.
Westchester Fireplace offers fireplace repair, and oven repair in Elmsford.
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4 public reviews
Don't ever use Westchester Fireplace!! The owner is arrogant and not professional and is not considerate of the customer. I purchased a wood burning insert and there was an issue which I requested someone to come and take a look. Was given a video for ME to fix the issue and they refuse to come and take a look without charging me a fee before even knowing the details or the issue. Not how business should be conducted.
Westchester Fireplace has been amazing! When my gas fireplace stopped working and the new logs/system I ordered were delayed before the holidays, they went above and beyond by temporarily installing a different unit so we could still enjoy a warm fire. They did this at no extra cost. A few weeks later, once our log unit arrived, they came back and installed it, and it looks great. Outstanding customer service and excellent work. Highly recommend!
We were looking at Dimplex online but we wanted to see them in person. they had a variety in their showroom and were very knowledgeable about them. We went for the ultra because the glowing logs look insanely realistic! The pictures don't do it justice, you have to go see it! also great to hear that they can do the warranty service if there is ever an issue, makes me glad we did not buy online. Highly recommend!
On May 21 I ordered a fireplace tool set from Westchester Fireplace & BBQ. A month later, when it finally arrived, the set I received wasn’t even close to what was advertised on their, then current, website. It was also poorly packaged and damaged. When I finally reached their customer support on July 8, after many messages and emails, the person from Westchester was extremely rude and condescending. All I wanted was to ship it back for a full refund, as it wasn’t what I ordered and it was damaged. He refused. I told him I will go to social media on this and he said, fine, I will trash you on social media. I told him I will dispute this with my CC company, which I just did, and he said he will file a theft claim because I have the item. He said he would call me back the next day to try to resolve after talking with his manufacturer and after 7 days, I have heard nothing. All I want is a refund as this item is 100% NOT as advertised and it is damaged. I have never given a company a bad review on line, but I have never experienced such horrible customer service. Stay away from Westchester Fireplace & BBQ.
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