S Lastname
Poor customer service, overselling, poor return policy and high mark up. Stopped in for a $10.00 part. While waiting saw sign, if packing open, part used there was either restock fee or no return within 15 days. Man who waited on me didn't seem to like customers and never provided his name. I asked for a specific part. He immediately said most customers purchase all these other pieces in a kit. I explained I lost my job and he didn't acknowledge the comment and opened the kit, making it non-returnable to show all pieces. When I asked for just the single part and the price difference he stated a price of >$30 (3 times my other sources.) I said I was sorry, but unable to offer my business as there other places offering it for a lot less. He said, in sn annoying tone, Then go. Get it from them. I remained polite, but will never return to this business and will discourage others. Customer Service and business return policies will make or break your business.