Tribal Rugs Gallery LLC

We went to Tribal Rug Gallery after one of our rugs was damaged by another cleaner. I cannot tell you how happy we were to meet the owner, Mohammad. He is more of an educator than a salesman. He is very knowledgeable and is willing to share his knowledge. He even pulled out a small loom to show me how the hand knotted rugs are made. We found a replacement rug we liked, and he insisted that we take it home for a couple of days to make sure it looked good in the room. It did, and we purchased it at a very fair price. If you need a rug repaired, cleaned or are in the market for a handmade carpet, I highly recommend Mohammad at Tribal Rug Gallery.

I would NOT recommend this store to my worst enemy. Two years ago we bought a very expensive rug ($3K+) from this gentleman. As we were moving recently I thought this would be a good time to have it professionally cleaned. He had advertised that service so my husband and I sent it to him. When the rug was returned (a week after it was promised) the rug was brought in and laid down. As this gentleman was leaving I noticed that the colors had run into each other. First of all he didn't and wasn't going to bring the discoloration to our attention. When I started looking closer I noticed it had run all over the rug. In my opinion this rug should never had been washed. As he advertises himself as a "professional", he should have known this. When I asked what was he going to do to fix it, his response was "nothing". He said numerous times that it wasn't his fault. He would not reimburse us and when I stated that we were not going to pay the $300+ for that rug to be cleaned , he had his son pick up the rug and take it out of my house. He was taking the rug hostage until we paid for him to ruin my rug. When I said I would give him a poor review his response was that he didn't care, he had good ones and didn't need mine. I am considering legal action against this gentleman who showed a complete disregard for customer service and responsibility. I would caution anyone that was considering buying a rug at this establishment to run as far and as fast as possible in the other direction. Go to Homesense. They have beautiful, quality rugs that are a fraction of what he charges.

This company is fantastic at carpet cleaning! We had half a dozen expensive rugs (Chinese, Indian, & Persian) that needed deep cleaning as they had not been cleaned in over 20+ years. We were fortunate to discover Tribal Rugs Gallery after recently moving to Salem. The owner (Mohammad) has decades of experience that produce beautiful results! He did an amazing job with our rugs and even provided videos of his cleaning process. They were bulky and heavy, but he picked them up at our home and returned them when finished. He even went "above & beyond" by bringing the rugs into our home and positioning them exactly as we desired! This involved moving some awkward furniture and measuring accurately to ensure proper alignment of the rugs with the furniture. Mohammad offers very fair pricing for the labor intensive service!! Very strongly recommend Tribal Rugs for your rug cleaning needs!