Parker Goodfellow
Thank you Thomas E Clark and DCDOE and their Lead Pipe Replacement Assistance Program (LPRAP). With funding through DDOE LPRAP program we were finally able to get the last piece of lead out of our incoming water system. Thomas E Clark answered our request for service promptly, sent out a project manager to confirm that we were in fact eligible for the LPRAP, received approval from DDOE to perform the work, applied for and received all permits, and performed the water line replacement all within the span of 3 weeks. From initial call to the water line being replaced. Their crew was on time, courteous, and explain the process in exacting detail, giving us milestones for when we could expect the water to be turned off and turn back on as the line was replaced. Their house call Pro scheduling app made it very easy to communicate with the project manager as well as the technicians, and provided real-time tracking of their location and eta through the house call Pro app. I'm very thankful to Thomas E Clark and the LPRAP program for providing this service to the District of Columbia residents. I remember a time in DC when Department of Health came to houses that had young children and tested them for lead, I was one of those kids. The water may taste a little less sweet after today! But at least my kids won't have to deal with this lead problem in the future. What a wonderful program.