The Rooter Guys Plumbing

I setup an appointment a month in advance to get my septic pumped. I received a confirmation email the day before for 8am appointment. Nobody showed up at 8 and called the company at 9 and I was told they were running late and would be at my house shortly. To make a long story short, I called the company every 1 to 1.5 hours and was given excuse after excuse and they would be there shortly. I let them know I had a concrete cutter waiting to do some work after my tank was pumped, they assured me that someone will be there so I decided to keep him at my house even though it was costing me extra. Finally at 2:30pm I called again and they said it would be best if I found another company to pump my tank. It's Friday at 230, pretty sure I wasn't going to find a company to pump my tank unless it was an emergency. So disappointed with the run around, I would have preferred them say they screwed up so I could make other arrangements. Side note: I took a chance and called DRAIN PLUS around 3pm, they sent a guy out within and hour and pumped my tank for regular price. Highly recommend Drain Plus!

They came out on schedule following a plumbing contractor coming 3 days in a row and then telling us they had no idea where the problem was. Josh, from Rooter Guys immediately narrowed down the problem and diagnosed it as years of grease from the kitchen resulting in plugging lines to Washing Machine.He also took the extra step to verify by using a camera throughout the lines. This is who we will call first as they specialize in plumbing and drain issues.