The 4x4 Center

I had high hopes going here, as you'll soon read it didn't meet my expectations. I originally went in to have an issue with my tire looked at. After they had a day to look at it, they came back to me and said how they found a whole bunch of issues with my truck. This wasn't what I wanted to hear, but I understand that things break and wear on vehicles. First off, if you go here, know they are going to charge you to look at your vehicle. They charged me almost $300 for just looking at the truck. I didn't ask them to go through the whole thing, I guess they just figured they had a chance to charge me a lot of money while they had their hands on it. This alone wouldn't make me go out of my way to give this shop one star. The estimate they came up with for the issues they found came out to $5,000. I was definitely skeptical as to why it was such an insane amount to fix some bushings, seals, and what they thought needed, control arms. First off, they were going to charge me $400 just to replace the control arm, which is a $150 part, and that didn't include the labor of it. I brought my truck to another shop in Essex and they were amazed at how much this estimate was. According to them, the 4x4 center was upping the price on all these parts and charging double labor rates . For example, they charged full price on labor to go into the front left suspension setup and replace a control arm. They also said I needed to replace a cv axle. In the estimate they made it so that instead of having that labor go into the other work they did, it's like they were charging me to put the front end back together and then again take it apart. They were double dipping. Before I took it out of the shop, I stopped in to see what they were talking about. The service manager straight up lied to me, he said we were getting a steal on a control arm. "They usually go for $490, but we got one at a good price of $409." We also asked if we were to get the work done, could they comp the $300 charge of looking a the truck. They got very defensive about us asking this, which also made me not want to do business with them. All things considered, do not go here unless you don't care about spending lots of extra money, they will take advantage of you.