Kaila Engel
We initially chose this company because they seemed professional, but we deeply regret that decision. What started as a positive experience quickly devolved into inconsistent communication and unacceptable craftsmanship. The flooring across our entire main level was poorly installed—it is uneven, visibly flawed, and literally falling apart. When we reached out for corrections, the company stalled for months. Eventually, they admitted they no longer have a flooring specialist available to fix their own mistakes. As professionals, they should have advised us on necessary prep work, such as floor leveling. Had they suggested it, we would have gladly paid the extra cost to ensure a quality result. Instead, they proceeded with a subpar installation and later asked us to remove our initial 5-star review (which was posted before the structural issues became apparent). We are now left with a floor that is in worse condition than the one we replaced, forcing us to pay another company to rip it out and start over. Due to their lack of accountability and poor results, we strongly recommend looking elsewhere for your project.
