Stony Brook Vacuum /Oreck

I have purchased many products, which equate to thousands of dollars from Stony Brook Vacuums. One of my items was hardly ever used and was broken. Therefore, I dropped the item off to be repaired. The owner Robin told me to give her a call at the end of the week in which I did. As per conversation she did not have a chance to look at the item and needed more time. I continued to call, leaving numerous messages and never received a call back. This continued going on for approximately two months or longer. Finally I was able to get in touch with Robin to find out that the item was not repairable. I do not live near Stony Brook vacuums, so approximately two weeks later I stopped by on a Friday to pick the product up only to find out that Robin was not able to locate my product. Unfortunately I was in a huge rush, since I was with my daughter and baby granddaughter who had to get home to eat. I know she was working with another couple, but being that I don’t live near stony Brook vacuums all I wanted was to pick up my broken product up. Yes she was nice enough to give me the same one, but the entire experience was extremely aggravating. At the same time I had a problem with another product, so I brought that in as well in which I was once again told that she would order it and would have it in by Thursday. Thursday came and went and never received a call back. I finally called again and she was nasty and rude to me on the phone and hung up. There are many other small businesses who sell vacuums and that’s where I will take my business, especially when one lacks integrity, returning phone calls and lacks professionalism. Robin you are a liar with your response back to me. I called many times and you constantly stated you didn’t call the company. The product was not 3 years old. It was a little over two years old. Re the other product I brought in for you to look at, you stated that I needed a roller. You removed the roller and kept it, said you would have it in on the following Thursday. Thursday came and went and I never received a call from you and was chasing you for weeks. I was not the one who was nasty, or lacked professionalism. It was YOU.