Steve’s Plumbing & A/C Service

Water heater failed late Saturday night, so I contacted Steve's Plumbing. They got back to me Sunday morning and scheduled me for Monday morning. Super mahalo for the quick turnaround! Josh and Cody showed up at 8am and quickly diagnosed the problem: internal tank corrosion caused water to leak onto electrical components, which short-circuited and melted parts of the system—could have been a serious fire hazard! They also found that my old system wasn't up to code and was missing several safety components. Once we determined a new system was needed, they drove all the way back to Hilo to get everything, returned to my place in Hawaiian Paradise Park, and still finished the entire installation before lunch. I had hot water again in less than 4 hours! They installed a complete replacement system that's fully code-compliant and added a timer to help reduce electricity costs—something my old setup didn't have. They also took the time to answer all my questions and explain everything clearly, which I really appreciated. The bill came to just under $4,000 after Josh was able to get me a 10% discount. I have no idea what the going rate is for this kind of work since I didn't shop around—I just needed someone out fast and they showed up and got the job done. Given the service, speed, and knowing it was done right by professionals—to me it was money well spent. Mahalo Josh, Cody, and Steve's Plumbing!

I had 2 jobs done with Steve’s Plumbing recently. 1)Fast and professional service from Joshua Knox. Did a clean job fixing underground leak. Gave me different options on fixing the problem. I couldn’t tell anything was done. 2) Jarin Fely fixed leaks from pipes on water heater and installed a mixing valve and expansion tank to bring me up to code. Both technicians were professional, friendly, and explained everything well. Don’t hesitate to call Steve’s Plumbing. Fast response.

Steve’s Plumbing absolutely hit it out of the park with our kitchen sink plumbing repair. Steve’s installed our new kitchen sink and garbage disposal one year prior and a slow leak developed due to screws falling out and loosening around the sink drain screen. The slow leak caused water stains and possible mold under the sink. In response to our distress call, Steve’s sent their regional manager to assess and repair. He was highly skilled and professional, providing replacements and assurance that mold will be repaired also. We greatly appreciate the skill and care shown by Steve’s and responsiveness to make it right at no additional charge. We will definitely be loyal customers!