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I sent in my cowboy boots to get a new vibram heel cap, and ZB and Helen at Stefan's Leather and Shoe Repair really came through. The boots look amazing, and fit like a glove. Now I can put these boots through the wringer and not worry about any issues! Thanks so much guys.
Good shoes and leather products are an investment. Sometimes finding a repair shop that will take good care of your favorite items is hard in this disposable and buy a new one environment. Trust your treasures to Stefanβs. He and his team get you! They donβt over sell. They discuss the best way to bring your item back to life and then deliver EXCELLENT service for a good price.
Excellent service as always! They cleaned and repaired multiple of my vintage 1970s boots. I only trust them with such a task! I highly recommend Stefanβs!π
Have a pair of boots that needed new soles. Took them here 6 weeks ago to be repaired. After a week, I got them back with new half soles stitched to the front and glued at the arch to the original sole. Within 4 days of use, the new soles had peeled nearly completely off on both boots.
I took them back and the staff was very apologetic and offered to fix them again for no additional cost. After 3 weeks, I called to ask after my boots and they had been sent out to another cobbler to be repaired. Got them back after a total 3.5 week wait for the second repair. That was Monday. It's Thursday and the photo is what the glued seam looks like after 2 days of wear.
Taking them back again, I asked for a refund on the work. The woman offered to bring them to her outsourced cobbler again but after two tries, I'm done. She then told me she couldn't provide a refund because she needed the owner's approval and he wasn't in and couldn't be contacted right now. They have since contacted me to provide the refund.
Took them to a different shop, where they explained that of course the glue wouldn't hold. The remaining sole was plastic and too far gone to provide a good surface to glue them to. The whole sole should have been replaced.
Definitely would not recommend anyone taking shoes here for repair as they don't seem to know what they are doing.