Southern Air Heating, Cooling, Plumbing & Electrical

Well I really didn’t want to write a review but I am disappointed with the quality of the service provided on the recent service appointment. Your Southern Air technician came out to provide a maintenance service as per the contract. He didn’t put on shoe covers upon entering my (to be explained later). The technician checked the furnace and immediately proceeded to identify reasons to have the furnace replaced. We moved to the unit outside, which is the main reason I requested a maintenance check. The unit was in need of cleaning. He checked the electrical system, everything was working properly. I made sure he had the water running so he could wash down the unit. There were several poison ivy vines on the unit which he removed. The fellow was friendly and we talked about the steps he was using to clean the debris from the coils. I told him that I had read that it was a good idea to spray water from the inside of the to avoid getting the debris further into the coil. I can’t remember the response that was given. He continued to complete the task. I noticed that he did not remove the fan to get all the straws and leaves/debris out from the bottom of the unit. I told him that I usually remove the fan, take out all trash and wash it out. I inquired as to why he didn’t. He told me that he had another appointment immediately following my appointment. He said that to wash out the unit usually gets pretty dirty he didn’t want to get his clothes wet and dirty because he didn’t want to mess up the NEXT CUSTOMERS house. I agree that he should be concerned with customers property, but he should be more concerned with his current customer (ME). When he arrived at my home he didn’t put on protective gear before entering. My problem is that he was thinking about the next customer and not performing the necessary tasks to ensure that my services were delivered correctly. He did say that he would or could come back. I feel that if a technician has a work order with the services to be completed they should be equipped with the proper gear i.e. protective clothing, gloves and tools to complete their tasks to an acceptable level. I am providing photos for your review. This is unacceptable to me. If this is the level of service/care that my contract covers I might need to reconsider the benefits to me. The technician did let me know that he recommend that I replace my outdoor air unit and the reasons why. I thanked him and let him know I would look into it. He has me sign a no liability agreement to protect the company if something happens. My schedule has been very hectic since my 92 year old Mother lives out of town and I have to be available to help her with her needs. Hopefully someone will call to arrange to complete the cleaning of the outdoor unit.