South East Total Service offers sump pump repair, drain cleaning, pipe repair, and water heater repair in Chattanooga.
South East Total Service offers sump pump repair, drain cleaning, pipe repair, and water heater repair in Chattanooga.
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5 public reviews
They wanted $1300.00 for putting in a 50 gallon Hot water heater!!!! Wanted to do extra on a 100 year old home! Rediculous!!! Another put it in in 1 hour for $400.00 Plumber was telling us what had to be done which was not true!!! The Hot Water Heater cost $600.00. I I’ll NEVER RECOMMEND THEM!!’
My landlord ordered a hot water heater and I was contacted to schedule installation. I was scheduled for a slot of 1-4 p on Thursday 1/8. I receive a call day of as expected to let me know the tech was finishing up his job in Dalton and would be headed to me, reaching me by 3:30. Well , that time came and passed. I waited until 4:30,to call. I was told by the lady he would be here in 30, as he got caught in traffic and had to go get the water heater. Well, 30 minutes passed. I called and the office had closed I was answered by the after hours tech. He was very nice and checked to see if I was on a call list. Nope. He called dispatch and then called me back and said there was a miscommunication and I would get my water heater today. The tech showed up a little after 6. He was very nice and apologetic but it wasn’t his fault. After he gets everything going, he has brought the wrong heater. Has to leave and is gone almost an hour. It is now 9:15 pm, my heater is still in progress and I have not had lunch or dinner cause I am waiting on water. This is unprofessional and inexcusable. I have never experienced such horrible scheduling from any company I have ever dealt with. In addition to my evening plans being rescheduled and eventually cancelled, my dogs have been confined to the bedrooms and have not been able to go out. I will not recommend this company to anyone. I usually do not leave bad reviews but this whole experience just took the cake.
When a pipe burst in our parking lot over a holiday weekend, it shut down our entire office complex of businesses and restaurants. We were in a true emergency, and every other plumbing company we called was either unavailable or unwilling to help—except South East Total Service. Gino, Robert, and the entire team stepped up when we needed them most. Their communication was excellent from start to finish, and their professionalism was truly above and beyond. Even on a holiday weekend—and working well into the evening—they located the leak quickly and repaired it with minimal disruption and minimal damage to the parking lot. Thanks to their fast, skilled work, we were back up and running in less than 24 hours. I couldn’t recommend South East Total Service more highly. Their dedication, expertise, and superior customer service absolutely saved the day!
AWESOME!!! I have used South East Total Service for years. They have replaced the line to my septic system and put a new top on it and they had to replace a main drain pipe for my house , among other things in between. They work hard and do a great job. They're,also honest and are priced fair. 5 STARS
My water heater had gone bad and I went to Home Depot to get one and they set up everything and scheduled South East (total service) everything plumbing. They sent a young man to my house by the name of Cody. He called me when he was in route. I told him that I was at Home Depot but I should get there a few minutes after him. It was 5 minutes later, but he said not a problem. He arrived at my home at 8:30, and I arrived 5 minutes later. He came introduced himself,looked over the situation and got his game plan together and went to work! He was a very friendly and personable young man. He kept me abreast of what he was doing and he didn’t stop until he completed the job to both his and my satisfaction. I would highly recommend this company and definitely recommend that you ask for Cody‼️I was in the customer service field for 40 years and I retired as a supervisor. He is definitely an employee that I would love to have on my team! And if anyone was going to train my new hires, he would definitely be the one training them. His work is very neat and detailed! See attached picture. I’m a very happy customer and Cody is a great plumber!
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