Roto Rooter Plumbing and Drain

My SIL hired this group, initially to fix a leak. Then we found that there were other problems. 1st charge was $225, they looked and said they needed a camera. 2nd charge was $250, (they said this would come off the final bill) they brought the camera, said I needed other work. (Cedar trees were present) New cost $8,600, plus an additional $962 for the original leak (I was told that this would be $600). They started working and then called me for an additional $1,000. When the final bill came, they added a service charge of $314 (or about that to my bill). Because I am 70 years old and on a FIXED income I asked if they offered any Senior discounts. I was told YES, 10%. When I called to pay, I asked for my Discount and was told, they had already given it to me. They DIDN'T and flat out LIED. I was expecting a discount of at least $1,000 and didn't get it. BUYER BE WARE!!! EDIT: I received a call this morning, the person calling wanted to know about the review. I told him exactly what I have posted. He didn't offer the promised discount, he said he would talk to his staff. A few minutes later he called my SIL and asked him to talk me into "TAKING DOWN MY REVIEW " he didn't offer any other options! As I said before, BUYER BE WARE!!

The technician, Moe, is the only reason for this 5 star review. His customer service was more than could be expected from 90% of the construction workforce. He made sure he checked everything he needed and even double and triple checked. He was very thorough with his inspection, diagnosis, and treatment. He was quick and professional, but also personable making the entire process very smooth and simple for me. Before, I would have never called roto rooter, too big of a company for me, but now I will because of Moe. Hire more Moes and see how it goes.

I had a clog from hell going into a weekend. I went with Roto Rooter because they didn't charge more for weekend calls but I'll keep coming to them for Tony C! If it's not Tony, don't send anyone! I called at night on Friday and he was here at 11AM Saturday! He was absolutely amazing! Very knowledgeable, thorough and a pleasure to deal with. He took out that clog in no time. He also gave me tips on how to prevent it from happening again. Thanks so much Tony! 5 ⭐ ⭐ ⭐ ⭐ ⭐ service.