Courtney Amabile
Sister Siding has been incredible from start to finish with our exterior siding project. Project estimator Lucas showed up on time, assessed and measured, and was up front with the likelihood of the project coming in higher than some local contractors. He then sat down, on site immediately, and explained the estimate with us - which came in mid-range for where we’d received estimates for the project from other contractors. He then shared the different options for paint and other upgrades that we had available - in addition, some perks to scheduling siding work over the winter. We were so impressed with the professionalism that we knew we would go with Sister Siding. They worked with us on a date that made sense. Communication and expectations were set clear & the project manager Holden was so easy to talk to, get ahold of, and ask questions to. Dennis and the siding team on site were professional & limited their impact where they could. Additionally - their work directly with JK Paint and seamless process makes it so easy to do a siding/paint project with low stress. Bonus! They have a paint consultant that will come to your home & help you decide on colors with a massive catalog to choose from. Such a useful experience! Overall - LOVED working with a small owner-operator business with no ties to giant contractors in the area. It’s clear this small company cares about your experience as customers & I can’t say more about positive customer service. A few small issues: 1) We had an issue with the window trim, where after the project mostly wrapped the siding team opted to not trim two windows due to an existing vinyl trim. We specifically asked for them to be trimmed aesthetically in the contract. It was just a miscommunication. They came back & redid the work in a professional way & fixed it up immediately! 2) We had to ask them to do a second clean-up due to dust from cutting the Hardie. Also - there was trash left in the driveway after the remaining materials were picked up. 3) At the beginning, communication was a little clunky. We had set a date for project start and the morning of, I hadn’t heard from the project manager about when the team would arrive. I got ahold of him shortly after 9am, after messaging another team member. Their team got sick & he was trying to pull another team but that didn’t end up working. We pushed the start date of the project. After this though, communication with project manager was almost instantaneous & overly helpful. 4) We had an issue with the exterior light that was reinstalled improperly. They did send out an electrician as soon as I could do some troubleshooting with breakers at home. The electrician was done in literal minutes & the light works just fine now. Summary - if there’s an issue, they fix it right away!