Karen Pope
Had the pleasure of having Jose who happened to be mentoring Victor this afternoon at my home. Both men were very pleasant & thoughtful about coming into my home with their shoe protecters. There was a little mix up about what services were being done. I thought I was having both my system's maintenance done but Jose explained, very nicely & patiently, that it was just the heating for my upstairs unit. I called the office to see if I could get all the work completed today. Spoke with Debbie who was kind enough to explain to me the task on the ticket. When Jose was finished & without knowing I had called the office, told me he would contact his advisor about trying to fit my downstairs unit in today as well. I explained I had already spoken with someone & made a future appointment for all to be done May. It was nice of him to consider going that extra step, lengthening his day, to make me happy!