Perlu Advanced Auto Repair

On 08-02-25, I called this place for a car repair quote. The first time I called, I spoke to a lady and gave her my car information. She said she will call back in "5 min." She never did. I call again 3 hours later for an update and to ask again for a quote on the same car. Another lady said they have it, once they finish ringing another customer up, they will call me back. You guessed it. THEY NEVER DID. If you want simple service from this establishment, prepare to beg because thats how i felt like i was doing. I don't want the owner to reply to this message and say how can they fix this problem. Just train your front staff better. Also, don't lie to your potential customers. Added is a picture of my phone call history with them for proof.

I appreciate the staff and the time they took finding and resolving issues with my car. I brought in my vehicle because I couldn’t pass smog, and within the day they found an issue and called to notify me, so we could move forward. Unfortunately that wasn’t the only issue, after Rich spoke with me in person and showed me what he was able to find, he explained that he wanted to resolve my issue after looking for various things that weren’t the problem. Got my car back today and it is running great. Great customer service from Christina, Melissa, and Rich. I would recommend Perlu, and would feel comfortable bringing in my other vehicle, or this same one, but I trust they can keep this one on the road for years to come lol.