Parts Depot

Greatly disappointed. Called to see if specific part was in stock to support local business vs online suppliers. Owner said the part was in, upon pick-up I expressed concern over the part number not matching. I was assured it was correct and they had checked with the biggest HVAC service company in town (w/ inference of who was I to question them?). However, I was correct, it was the wrong part. I had paid nearly double the online price to begin with but the repair was needed and I value brick & motar & esp local businesses. I was able to return it the wrong part LESS a 15% restocking fee! This fee is so offensive as they did not give me the part # I requested (as they didn't have it in stock), but instead gave me the one they had in stock & assured me it was correct. They were made whole with the return and can make full profit in the future on this part, but I was burdened w/wasted time & expense from the wrong part and charged a fee for the hassle. The 15% restocking fee is not disclosed until AFTER you've paid (it is only listed on the bottom of the receipt). If you are competing with online suppliers you may want to do better by your local customers wanting to support you! I ended up ordering online w/ great customer service & rcvd the correct part for 50% less. Very disappointing.

I paid a little more for a normally stocked part (flame sensor), instead of ordering online b/c I wanted to support local business. I also placed a special order the same day. I determined I didn’t need the flame sensor (unopened) and was charged a restocking fee when I returned. Who does this? Since they don’t appreciate my attempt to do business, I’ll only go back if I’m in a real pinch. Enjoy the $3 you didn’t earn, Parts Depot!