Advanced Electronic Industries Inc.

I called Advanced Electronics to find out what's wrong with my television and hopefully get it repaired. I was told there was an $84.50 fee to come out and assess the TV and I scheduled the appointment. The tech arrived and seemed very knowledgeable. When he saw what was happening he immediately stated he knows what part needs to be replaced based on what's happening. He couldn't find a replacement part right away on his phone so he said he'd text me next day after looking into it more. The next day, I saw that my check cleared, but he didn't contact me until 5 days later when he informed me the part is not available from normal channels.... Read full review

Called twice 2 weeks ago and left messages both times. No response. Had them fix my samsung 4 years ago. Did good work. I originally gave 2 stars from not returning my calls but I really want to use them as the service was great last time. Samsung entered a ticket manually after 2 weeks. I am supposed to get a call within 48 hrs. Side note: I don't recommend samsung for televisions. Have had no good luck with them. I have 2 lg way older that no issues

AEI is an LG certified warranty service provider. They were quick to make an appointment to visit my home to work on my set, and Aaron called when he was 20 minutes from the house. Aaron came with parts that LG said were the likely culprits, but these did not fix the set the first time. Aaron and Kim scheduled another visit very quickly, and Aaron did his research and came with the parts to fix the set. Courteous, fast, and honest. Great people to deal with!

The service repairman, Aaron, came the day after I called so very fast service, and came to Pontiac from Bloomington. He was extremely knowledgeable about LG appliances and even gave me some great tips as he was determining the problem. He found the problem was caused by mice, and even helped “get rid of them” before replacing the damaged part. That was going above and beyond for sure! Will definitely use Advanced Electronics if needed in the future and highly recommend them!