Oregon Appliance Repair

If I could give negative starts, I would. Adrian came out to look at my Samsung fridge. Did not put fridge into diagnostic mode, took the panel off the back and had to call someone to tell him what to do. He took voltage from the fan and said I needed a new Control Panel and this would cost another 780.00. I said no. Looked the part up and it was 75.00. I ordered it and installed it. No luck. Still doing the same thing it was with the old one in. I have calls into the company about this and I would say, stay away from them and call a more reputable service company. Good luck finding on, this is not it.

The initial work of this company in 2023 was okay. Good service technician who started the repair. Found out additional parts were needed for the appliance to be fully functional. First delay was parts weren’t in. Then parts were in. Then they were the wrong parts but they were ordering. 6+ months later after having MULTIPLE messages ignored, my husband wrote a review. Then suddenly there was all kinds of attention. Saying things like “well we didn’t charge you for the additional parts needed to make your appliance work so technically we don't owe you anything.” Then, realizing that was a mistake, blaming the staff who were in the office at the time, and the number we called wasn’t checked regularly. Weird how, as soon as the review went up, they were able to locate MY phone number and call. We got stories about how hard it was to break into the Portland market so could we PLEASE take down the review. We were promised they would make it right so we decided to give them another shot and now we have been ghosted. AGAIN. No action. No response. No repairs. It’s now been over a year, we are out $1500 with only a semi functional appliance. My husband is ready to take it small claims court at this point.

My wife hired this company (mistake 1) in July of 2023, paid $1500 UP FRONT (mistake 2), here we are 10 months later and my built in gas grill is still not repaired. Only one burner works.. they claimed for the first several months there were part shortages. OK, I get that. But TEN months later and now they won't answer calls from my wife's number -or- return calls from voice mails. I wouldn't hire this company for ANYTHING. Simply a ripoff. Looks like I'm going to small claims court.

Avoid this company. Paid for a useless estimate and was ignored on repeated phone calls for them to finish the work. Review is well-earned and I have yet for them to make it right. A technician (Abdul) came out to give an estimate for a faulty ice machine at a commercial location. $150 to tell me we needed a new filter, despite the filter being barely a few weeks old. We scheduled a service appointment that they never showed up to. I must have called the office number over a dozen times and left over 4 voice mails before being called back by a representative weeks later, who apologized profusely and claimed the issue would be resolved. Yet, I never received another call back, further call backs and voice mails apparently ignored. A waste of my time and money, and my equipment is still broken. I will update my review if the issue is resolved.