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About this business
Smooth Appliance Services LLC is a full-service appliance repair business serving the local area. Smooth Appliance Services LLC provides core services including washer and dryer repair, dishwasher repair, oven and stove repair, range repair, and refrigerator repair. The business features certified and experienced technicians who receive continuous manufacturer training. Smooth Appliance Services LLC offers same-day service availability and supports repairs for all major appliance brands. The business operates with a focus on reliable, local service and professional diagnostics.
If you look through Smooth Appliance Reviews on Google, Yelp, and BBB, you'll find a few instances of Smooth Appliances accepting payment for work upfront, never completing that work, then using collections agencies to bully clients into paying for work they never received. That was my experience as well.
It's when things go wrong that you see the true nature of a business, and in my experience Max was incredibly rude and had no interest in making things right whatsoever. And based on the reviews and his own admission that he consistently sends clients to collections I'd say it's a pattern of behavior that speaks to the nature of the busines...If you look through Smooth Appliance Reviews on Google, Yelp, and BBB, you'll find a few instances of Smooth Appliances accepting payment for work upfront, never completing that work, then using collections agencies to bully clients into paying for work they never received. That was my experience as well.
It's when things go wrong that you see the true nature of a business, and in my experience Max was incredibly rude and had no interest in making things right whatsoever. And based on the reviews and his own admission that he consistently sends clients to collections I'd say it's a pattern of behavior that speaks to the nature of the business as a whole.
If you are forced to deal with Smooth Appliances, my advice would be this: Do not pay for anything upfront. And document everything.
J
Jiyou Guo
Jun 29, 2019
★★★★★1.0
[to future clients]
I just want to periodically remind everyone in this area for not using this company for repair. The worst experience I had!!
Don't be fooled by Smooth Appliance Service LLC's fancy website as they are not be able to offer the good service and stay behind their service, and correct any mistake they made. I just don't want more clients in Portland area to be fooled.
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[response to Smooth Appliance Service LLC].
Both parts, the flood switch and the Control Board (per you diagnosis) were from eBay but the flood switch fixed the problem but the new control board gave the same issue, indicating and proving t...[to future clients]
I just want to periodically remind everyone in this area for not using this company for repair. The worst experience I had!!
Don't be fooled by Smooth Appliance Service LLC's fancy website as they are not be able to offer the good service and stay behind their service, and correct any mistake they made. I just don't want more clients in Portland area to be fooled.
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[response to Smooth Appliance Service LLC].
Both parts, the flood switch and the Control Board (per you diagnosis) were from eBay but the flood switch fixed the problem but the new control board gave the same issue, indicating and proving that your diagnosis was wrong, regardless. Agreed or not. The FACT is that the flood switch + the original control board (old) enabled the dish washer to function properly. Another authorized party? Wouldn't you be one of authorized companies but was unable to do the right diagnosis with the paid service, and stay behind your service for something you did wrong? Thanks!
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Do not use these people!!!
My dish washer went down and called serviced. I trusted them being the authorized repair company and paid them ($65) for the diagnosis of the issue. When I asked him to be sure about the issue, he told me that he spent 5 years in college and another 5 years on the job and he was sure and claimed the control board was the issue, thus I purchased the part which was proven to be not the issue. I called the Smooth Service but they did not admit their mistake. I then filed to BBB and also Portland Attorney General to complain. Maksym from the Smooth Appliance kept asking for another authorized repair company to prove that was not the issue, although I provided them all the invoices for purchasing the parts. I deemed the Smooth Appliance Service as the authorized service company for doing the right job (are they the authorized repair service??), but he could not even do the right diagnosis, and the part that fixed the issue has proved that their diagnosis WAS wrong and I wasted the money and the time.
The reason I did not ask them to continue the repair was because they claimed $362 to fix the issue (by swapping the board) but I had paid to get the diagnosis right! The actual part which really went wrong was $28 flood switch (again, it has been proven) and I was lucky for not letting them continue the further repair. Now I realize they just wanted to make the max amount of money out of this case.
I am seriously looking for a correct altitude for the company to correct their mistake and refund me their wrong diagnosis and the money that I wasted due to their wrong diagnosis for the control board he claimed, but the company refused to do so and kept requesting another authorized company to prove. The FACT has proved already with the flood switch and old control board. In all, such an unprofessional company should have not existed on the market. You should not hire them to do the service!!
K
Kevin V
Feb 2, 2025
★★★★★5.0
I recently had my refrigerator’s compressor replaced by smooth repair, and I couldn’t be more satisfied with their service. From start to finish, the experience was professional, efficient, and hassle-free.
The technician arrived on time, quickly diagnosed the issue, and explained everything in detail, including the costs and process involved. They had the necessary replacement part on hand, which meant no unnecessary delays. The installation was done meticulously, and they ensured everything was working perfectly before leaving.
What really stood out was their attention to detail and commitment to customer satisfaction. They also provided...I recently had my refrigerator’s compressor replaced by smooth repair, and I couldn’t be more satisfied with their service. From start to finish, the experience was professional, efficient, and hassle-free.
The technician arrived on time, quickly diagnosed the issue, and explained everything in detail, including the costs and process involved. They had the necessary replacement part on hand, which meant no unnecessary delays. The installation was done meticulously, and they ensured everything was working perfectly before leaving.
What really stood out was their attention to detail and commitment to customer satisfaction. They also provided maintenance tips to extend the life of the new compressor, which I really appreciated. Pricing was fair, with no hidden fees or surprises.
If you need a reliable and skilled appliance repair service, I highly recommend smooth repair. They are knowledgeable, professional, and genuinely care about their customers. My refrigerator is running like new again—thank you!
K
Knute Olsen
Jan 31, 2025
★★★★★5.0
This was a Great service! The repair was fast, efficient, and reasonably priced. My fridge is working perfectly again, and I appreciate the professionalism. Highly recommended! Will work with again soon.
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