Olde Towne Chimney and Fireplace Sales

I was having some issues with another company and found Olde Towne on the internet. After speaking with Whitney, we got the parts ordered and once they were in (within a week I might add) got the repair scheduled. I had been without a working fireplace for nearly 2 months and from first call to repair day it was up and running within 10 days. I've already recommended them to other people. Thanks so much to Whitney and super shout out to Tony!

Wife and I went in on Monday the 19th to look at and purchase a new electric fireplace insert. The salesman was nice and we were ready to buy right there but they had to send us a estimate. Okay so Tuesday Wednesday Thursday came along no estimate. We called she said she was behind and she would get it out right away. Today is Thursday the 29th and we still don't have an estimate. But I got to say thank you to Old Town chimney for dragging your heels because we got one from somewhere else that is actually better than the one we were going to buy and we saved ourselves $1,400. Clearly they're not in any hurry to sell a fireplace anybody and I guess they're making more money than they know what to do with cuz they don't need our business

Had a great experience working with Tony and his team. It was a several months long process of choosing the fireplace, ordering, install, etc. Tony was always quick to answer my questions throughout the process and made sure everything got done properly. The install crew was always prompt, professional, friendly, and cleaned up at the end of the day. Coronado Stone in Jeffersonville IN installed the faux stone. I’m very happy with the final result and looking forward to using it when it cools down this Fall!