OK Appliance

Over time we’ve spent a great amount of money here, several family members have purchased appliances from them as have I. Stove, washer, dryer for me. I had problems in the past with another repair but I let it go and did not leave a review, however recently the transmission went out on my 7 year old washer. They put a new one in under the 10 year warranty and I had to pay the labor which was fine. Picked it up and took it home. Started using it. And makes this awful noise when agitating the clothes mind you it has never made this noise before it’s always been a very quiet running washer. Washer is located in my basement and it’s so loud I can hear in on the second floor of my home. I recorded it and emailed them the clip and they just made an excuse saying the noise it was making is normal for my type of washer and it did not sound like the older styles....mind blown. I’m sure something was not put back together correctly and they won’t own up to their mistake and make it right so I’m done with them only reason I purchased from them was in hopes to keep money in our local community. I won’t ever again. I’m completely fine with letting my money go to the big box store named Lowe’s tomorrow to replace the washer and dryer. That is how disappointed and dissatisfied with this place. I hope this helps people understand what they are getting into when they purchase here.