NW Sewer & drain

I don’t know what happened. He was a no show. No call. No text. Why? I get there are a lot of people with plumbing problems. If you’re so busy just tell me. You probably should not have the ad that you are a 24/7 emergency place. You have so many great reviews, but I see you have done this no call no show before. I do not understand why you can’t just call and say you apologize but can’t make it because you’re so busy. I waited around all day and night hoping you would show up because you clearly state emergency any time of night. All it takes is for one little text that you can’t make it. This is so unprofessional to leave people hanging.its very disappointing. How do you feel when you read these? Could you care less? Do you feel bad? Is it because we said we have someone scheduled in two days? Because it difficult to wait two days for a shower or to flush the toilet. Anyway, I really hope you take this to heart and don’t do this to another person.

Not really sure what happened here, but I called on 07/16 to discuss having a camera inspection done on my rain drain system. They were super professional and helpful during this call. I got scheduled to have them come out on 07/23 to perform the inspection. On 07/23 - they no-call, no-showed the appointment. I called and left a voicemail trying to figure out if this was a miscommunication on my end, or a mismanagement on theirs. My voicemail was never answered and I haven't heard from anyone at the company since. I don't know why they never followed up, but I guess I'll be looking elsewhere for service.

NW sewer and drain is your best option out there. Called a few places and they were all trying to over charge me even just to come out and check out the problem. Alex took his time and didn’t leave until the problem was fixed. This is the type of company you want to support and do long term business with. Not only is he good at his job but he is also a great guy I would highly recommend!. Thanks, Alex I appreciate your business.

Excellent professional and courteous service! I called after having maintenance do several plumbing repairs in my apartment. They were never able to clear it completely so I took matters into my own hands and called NW Sewer and Drain. Alex was quick to answer the call and took less than an hour to fix a recurring problem that wasn't fixable by two other professionals in the months prior. Next time Alex will be my first and only call, thank you!!!