New Life Garbage

I switched due to trash not being picked up on designated days. Trash they drop they just leave scattered around instead of picking it up. But the WORST is that when they do pick ups…..it’s at 10PM!!!! I have two kids and they are out there with their loud truck beating and peeping and it wakes them up every time. Is there not an appropriate time to pick up trash??? Maybe during normal business hours? And this isn’t a one time thing. They stay picking up this late.

Being a long time customer of New Life Garbage we have seen their bad, which you will probably read plenty of, but we have also seen their good. We have watched them grow under a management change a few years back and have seen nothing but "better" come from this trash disposal company. They have got new and improved trucks, they have grown to be more consistent with pickups and have not missed any days. NLG has come a long way since they first started picking up my family's trash and I am here to highlight some of their better qualities. Being a locally owned business should mean something in today's society, and to us it was one of the main factors for choosing them over any of the other trash disposal companies in our area. NLG is Understanding. We live on a dead end road and so it is inevitable that the truck has to use a driveway to turn around, unfortunately our driveway has some issues and we had requested that their trucks not use our driveway to do so and they were not only understanding to our issue but insured that their truck no longer utilize our driveway to turn around in. NLG provides Value: The pricing of their residential garbage pick up is very reasonable and comparable to the others in our area. NLG works with Fairness: Their billing process is handled with exceptional consideration and they are very fair with their policies. NLG offers Convenience: Online payment process is very easy to follow and use. NLG extends Prompt Customer Service: You will always communicate with an actual human who is not only helpful, but knowledgeable and ready to resolve any issues put forth. If after hours all you have to do is leave a message or email them and they will contact you. Lastly, I know some may think the barrels are bright and loud...but I love the color yellow so I see no issue with them ;) Keep up the good work NLG, you all are surely headed in the right direction!

New Life Garbage is a trash company and I don’t mean what they do, but how they do business. They seem to always have a truck down and repeatedly don’t pick up on designated days or for weeks at a time. We have had them for 4 years and the last 18 months have been absolutely horrible. It’s been 2 weeks now since they picked up and when we called, they told us to leave any extra bags by the can and they would have a truck by the next evening after 5. Surprise, we returned home and our trash, not only hasn’t been picked up, but now an animal has gotten into the bags so I had to clean it up. Our pickup day is Tuesday, this happened on a Friday, it is now Monday and they are saying they are hopeful it will be able to get picked up tomorrow. We will see…..use literally anyone else.