Music City Roofers

Jeff Camp was my salesman, and he did an outstanding job. He explained all the procedures Music City Roofers will cover, and patiently answered my questions and calmed my fears. He is very knowledgeable about roofing. He also has a great way of really listening to his clients, even if it's just a story that's irrelevant to the purchase. I felt heard and respected throughout a situation I'd never been through before. He's also encouraged me to call if I have questions or concerns. I now believe I'm in good hands. I am absolutely delighted with Jeff and his company.

If a genie could grant me three wishes I would use all three to erase my memory of my experience with Music City Roofers. Rarely do I write reviews but maybe this will save someone time- specifically the 21 months it took Music City Roofers to finish the job that they sent subcontractors to accomplish the deliverables that were promised in a much more reasonable timeframe. An 80ft tree fell and landed on the corner of our house. We were lucky, as you’ll see from the pictures, the only real bad luck was choosing such such an unprepared, unprofessional, and lazy roofing company to trust. After an initial assessment of the damage and a write up of the work to be done by a young underworked and overpaid salesman (who’s name I will refrain saying), he went dark like a rolling blackout and communicated as much a brick wall. Our roof sat with a tarp on it for months and was ignored like vegetables in the back of a refrigerator. The only constant communication was from their collection department, blissfully and conveniently unaware that the work had not been performed, with blinders only focused on the balance “owed”. If the initial sales team was as motivated to do the job as the billing department was to collect, this would be a very different review. How can one owe another who has not fulfilled their end of the bargain? One cannot and one should not- until the work is done. So to Music City Roofers- when I received your request to complete a review, I was more than happy to oblige you with the truth that my wife and I experienced. Afterall, the least I could do is deliver the honesty that your business could not. If you were there as you promised you would be, it would not have come to such a scathing surprise as I’m sure it does in this moment. But that is not my problem nor my fault. Fulfill your obligations as a business and you would have avoided seeing this unpleasant patron use his pen. The workers came out twice…in 2 years. Save yourself the trouble and time , y’all.✌🏼 Scott Salmon