Mr Smokestack Chimney Service

Just an overall great company with very competent and caring staff. My fireplace stoped working a few weeks ago. It initially ignited (with the remote control) and then put itself out. Contacted Mr. Smokestack (they installed the unit about 5 years ago) and within a few weeks had it checked out. Unfortunately for me…. it needed a few things replaced. This work was completed yesterday and once again, nothing but kudos for the 2 individuals assigned to my job. It was not ‘straightforward’ (nor was the diagnostic part) but Lane and his assistant (forgive me….I have forgotten her name) with the help of tech support figured out the issue and I am now once again toasty. It’s so nice to have confidence in the quality of work and the care provided by the staff. Thank you!

The technician was the absolute best in servicing my gas logs. He explained every detail of the diagnostics and answered all my questions. My husband had recently passed and he was so compassionate and offered his condolences for my loss. He let me video what to do if the pilot light went out explaining in detail how to do it. He was thorough and demonstrated expertise but most of all you could tell he was passionate about his job! He left the area cleaner than he found it! I highly recommend Mr Smokestack Chimney Service and they will be doing my maintenance every year! I will definitely ask for the same technician to do my service. He was awesome!