Mr. Rooter Plumbing of Peoria

Initially my experience was excellent up until work got partially done on 2/6/26. They completed replacing the piping outside but failed to clean and sanitize area by the drain in the basement. When asked before they left, was told they would get something scheduled for the cleaning which never happened. They also broke a window while replacing the piping outside, which they said they would take care of. I told them yes, you will be. A team was supposed to come out 2/16, which I made arrangements to be home and no one showed. Since then I have been calling/texting the lead technician of this project with no response. I have been calling the company everyday sometimes twice a day since last week. This morning I was on hold and then my call ended and called back and of course no one was available. The receptionist I spoke to told me someone called the team to see what was going on with the window. Well they also didn't finish the job! Supposedly getting a phone call today by this person even though last several days someone was supposed to call me and didn't. I am always calling back just to not get a scheduled time for the completion of job and to replacement of our window that their men broke!! I'm extremely frustrated and disappointed in Mr ROOTER and their employees. My next step will be to file a complaint with the Better Business Bureau.

FRAUD! FRAUD! FRAUD! Had a backed up basement drain. They couldn't clear it, and sent a camera down it. Said there was a hole in my sewer line under my floor. Charged me $5400 (up front before the job was started). Tore up my basement floor, the guy said the tech that marked the spot to dig marked it in the wrong location. Replaced what they said was a hole in the line, covered it with concrete and left. 2hrs later when I did laundry, my entire basement filled with 3" of standing water!! They told me 'sometimes when we repair a line, we then need to flush it out. We can Hydrojet it for $1500 for you. After the Hydrojet it worked for a week. Now back to the same issue. I called the City of Peoria and found out that they are not legally allowed to dig in Peoria and their plumbing license is in the process of being revoked for fraud and negligent services. I now have a REAL company coming this week to do the repair. Come to find out, the collapsed line is in my front yard NOT even my basement. So since they aren't allowed to dig in Peoria County any longer, they said the hole in the line was in the basement so they could charge me. My current plumbing company saw where they tore up my basement floor and laughed saying every house they service...they do the same spot. FRAUD! Today I filed a case with the Illinois Attorney General's office and another claim with the Peoria BBB to get my money back. I have also written to the Peoria Journal Star editor and WMBD News. In case those options aren't successful, I have Attorney on retainer with all the text conversations and correspondence, including a text saying they would that Hydrojet for FREE if I would give them a 5 Star Google Review!!! Well...here's your review guys. And it won't be deleted until my $5400 is refunded either voluntarily or in court. Pictures below show where they tore up my basement floor to replace the line that WASN'T broken and a picture of where the break is OUTSIDE where they are prohibited by the City of Peoria to dig.

Shawn and Brooklyn came out and did an awesome job cleaning and scoping our drain. Andrew came out later and did a great job getting the drain opened until we can get the water jet completed. Robby and Mark came out yesterday and completed the water jet. They did a great job. The drain is clearing very well. I appreciate the whole team for getting a tough job completed well in this extreme cold weather. Brooklyn came back this afternoon and did an excellent job with a final check with the camera. Everything looks good. Thank you so much to the Mr. Rooted team for the great work.