Mr. Appliance of Charleston

Malinda showed up on time, was pleasant courteous and kept me informed while she troubleshot the heavy vibration of the dryer. She found a damage blower fan blades cause by squirrel that got in to the exhaust section of the dryer (yes, a squirrel 🐿️). Mr Appliance had the order the fan blade but did get it in a couple days replaced it. The heavy vibration fixed 🤓. Malinda was on time each time she came by, was personable and considerate kept me informed on her progress. Promptly went to work to alleviate the problem with the dryer. I plan to use Mr Appliance again for any other appliance problems a may have. It took 2 visit to fix the dryer, but that understandable because the dryer was 23 years old , and the problem part was not a common issue. Thank you Malinda for getting my dryer working again.

I called this company based on high score on reviews. I called for a repair to my Kitchenaid refrigerator that was leaking into the two drawers under the fridge portion and the freezer in the bottom, leaking out bottom. The repair person showed up timely but when he saw my fridge he stated they don’t repair these due to they are not very good products and have electrical issues. He says if he were to try to look into problem it could cost $4k. The day prior the light went out in my microwave so I said well can you fix this. He takes about 10 minutes and the says it’s working now. So I ask well what if it stops after you leave - he replied well then I need to schedule 1/2 days with of work and get parts and it will cost three hundred (cannot remember dollars). So I said well if I have to pay the 150 then it will only cost 150. He replied with well I can’t do today. I paid the 150 fee and explained I will not be doing business with them again. I wanted my appliances fixed not be made to feel I was an inconvenience. He justified his position with he was just being honest with me and I just replied “it’s not what you said it’s how you said it.” I received a call back from Mike to express my frustration with the experience and inquire about the. Not wanting to repair specific models - he says they don’t know that till they come out to your home. Oh and his tech did me a favor by looking at my microwave as the additional appliance should have been 100.00. It’s apparent how this business is run.

We made an appointment on 1/13 for 1/19 for help with our microwave. Technician was scheduled to arrive between 3-5 and we provided them with the model and serial number of our microwave. Technician arrived within the timeframe only to walk in and say “I wish they would have told me it was a wall mounted unit - I need a second person with me.” We indicated we provided the model and serial number and he just said “yea, there’s nothing in my note.” He was gone in 10 minutes with no work done or us any closer to a resolution. But everyone’s time was spent wasted. Do not recommend.