911 Service Today

I am not the reviewing type, but I wanted to come here and sing praises for 911 Service Today. The short story is that I had another company come out for a diagnosis plus five times to fix my hot water heater tank and ended up with a proposal that meant spending well over $3,000 to correct the problem (labor only); 911 came out and I had hot water flowing again after just two hours of their time. The longer version of the story is that while the first company correctly diagnosed that I needed to replace the heat sensor, they ordered elements from the manufacturer (A.O. Smith) that were shipped to me quickly in a large box. Inside was one medium box and two smaller boxes that were cylindrical in shape and about 18 inches long. They told me they did not need to use these parts and I should just save in case I needed in the future. I did this assuming those boxes indeed contained pipes or something which was not needed. Replacing the elements from the medium box, my hot water heater continued having problems and the initial service company came out four more times. Ultimately, they told me I needed to replace the hot water heater at a labor cost of over $3,000 (including the cost of almost $1,200 to repair my HWH (which was never done). As it turned out, those two ‘extraneous’ boxes contained new heat sensors for the top and bottom tank. In Googling the error codes, I could tell my hot water heater was crying out for a new heat sensor. 911 came out, they quickly determined that those boxes contained the key part needed and installed and everything is good now. They removed the old and defective heat element (shown on the left in the picture below) from the top tank and replaced it with a new one from the mystery box (shown on right side of picture). I am very happy with 911 Service Today, and I highly recommend.