Miles Phone and Computer Repair

I was having issues with my flash drive. Every time I inserted it into my computer, nothing happened. It would not open up any of my files. The drive wouldn't even light up like it typically does. I had our company's IT person take a look at it and couldn't help. I called a nearby cellphone repair shop and asked if they fixed flash drives. They stated no and recommended Miles Phone and Computer Repair. I called them and asked if they repaired flash drives so I could get all my files back. They stated yes! The following day, I arrived and let them know that I needed important files out of my flash drive that was no longer working. They informed me that they could help, and I left my contact information with them as well. About 3/4 days later, I did not hear anything back. I called and asked if I could get an update. They looked into it and informed me that they still haven't taken a look at it. I understood and left it at that. About a week later, I still did not hear anything back. I called again and they informed me that they had ordered something for my flash drive in attempt to get my files back and apologized for not letting me know what was going on. About a week and a half later, I still didn't hear anything back, so I called again to check on the status. They then informed me that they were able to get my files back and I could stop by any time they were open! They were very nice and professional over the phone and in person. I was so glad they were able to get help and get my flash drive fixed. However, it would be nice if they communicated with their customers, so they know what's going on.