Reliable Parts

Online ordering system lies. Don’t use it. I drove across town and product wasn’t there. See photo from my email. Evidently Phoenix generates that email when they ship it out. Also, their local phone number sends you to a call center. Moral of this business structure: Go there to place your order so you know what’s happening with it. One of the workers was very helpful, the other didn’t have much customer service training, if any at all. Neither apologized for my inconvenience, but the 2nd guy implied it and promised to call me when it does actually arrive. Obviously not their fault. The owner should be giving Phoenix feedback and getting them to fix this email issue. They confided it always happens this way. I also was on hold for 36 minutes because I wanted to make sure I did the order correctly; the call center did not warn me I would get an email with faulty info. Instead, they told me I would get an email when it was there. Liars.

The customer service (SME) that took care of me was super helpful, courteous, professional, and extremely knowledgeable. Her five years of experience working there really showed, (had to ask). She not only went above and beyond to ensure I had diagnosed the problem and parts I needed, but also advised of the one year warranty on the parts I purchased. Top notch! Great and seamless experience. I failed to ask her name which I usually make a point to ask. Hope she gets a raise.. Definitely recommend.

Worst customer service ever. Better off buying a new stove just to not have to deal with these people. Why is there a 20 minute hold but when I walked in, there was just 2 people sitting not helping anyone in the store. Not on the phone anyone either. When I gave the rude woman the model number, she claims that is not the full number. It was what is listed both on the manual and the stove. She was so unhelpful, she made it my problem. EDIT UPDATE: Tried to call back and got the call center this time. Ryan there CONFIRMED THAT I HAD THE CORRECT MODEL NUMBER the whole time. The reps in the ABQ store need to go.