Midwest Vacuums

As far as I know the service itself was fine. The customer service however was absolutely ridiculous. I believe the man’s name was Nick at the front counter. He told us our vacuum was in Olathe and needed a part for warranty. He was incredibly condescending, dismissive and rude. We left uncomfortable with the service we received. We called the Olathe store and they told us our vacuum was at Lees Summit and only needed filters. Jim in Olathe was VERY helpful and understanding. We got conflicting information and still don’t know exactly where our vacuum is. *Update* Sarah gave us a call and helped us locate exactly where our vacuum was! She told us she got our vacuum taken care of and would have it ready the next day. She had exceptional customer service and was super helpful!

After some research on vacuums, I was excited to learn that there was a local shop selling the vacuum I was interested in. I dropped by but they did not have the one I wanted in stock. The nice gentleman still spoke to me about the vacuums, the brand I was interested in, and answered all of my questions. He told me when they were expecting a replacement in and told me he'd give me a call. A few days later, he gave me a call, having just put together the vacuum. He showed me all the ins and outs of the vacuum, told me about some extra knock knacks I could buy if I wanted to, explained the warranty, and then walked my new vacuum to my car! I'm very pleased by this place and am still swooning over my vacuum two months later. I am never going back to bagless vacuums. No more emptying a bin every half a room and getting dust everywhere. No more beating the filter every week to "clean" it. The vacuum I bought doesn't even have a full bag after vacuuming the entire house! It compacts very tightly in the bag. The suction is so strong that I was startled the first time I tested it by putting my palm against the wand. The brush roll is removable, so cleaning out my long hair that gets caught has never been easier. From my understanding, all the parts are individually replaceable and serviceable. My floors are so fluffy after going over it and I feel like they are actually clean! I'm just very pleased with my experience and the vacuum! Edit to add: I bought the Sebo Felix. Their website shows the red colored one but they carry the black one in store, which I was another plus for me. Look how handsome this vacuum is!