Tech Shack (Phone/Tablet/Computer Repair & Sales)

I know this place has amazing reviews, which is why I went here to have my ps5 hdmi port to be serviced but I have to be honest. My experience was not a good one. 1. Price of repair was ok. It was a little more than a third of what it would cost to buy a new ps5. 2. Time it took for repair was not great. I see that some people had their devices repaired the same day. I turned mine in on a Tuesday morning. I was told it would be ready by Friday at the latest. I did not receive my ps5 until the following Wednesday. 3. Communication was terrible. I received no updates from the store even though the repair was delayed. I called the store and when someone did answer the phone they told me they didn’t know anything. I was told they would check with repair tech and call me back, I never received a phone call back. For any information I did receive, I had to be the one to contact the store. I was never called. I was finally told the following week on Tuesday, that their normal tech was sick and they had to have it serviced with another tech. They then said it would be ready for pick up on Wednesday. This is fine, I understand that stuff happens, but it took a week for any information, and once again, I wasn’t called, I had to initiate the conversation every time to get any information. On Wednesday once again I had to call in order to know when the device was going to be ready to be picked up. 4. Finalization of service was also not great. Not a single time was there any apology for the delayed service or lack of communication. No attempt at all at giving any good customer service was given. I got the device back and it works, that was the only positive outcome.