madison russell
to whoever the lady is at the front desk.. your name starts with a L. you worked today January the 21st of 2026 because of you we will NEVER return to this company. We had multiple houses that needed gas INCLUDING OURS that holds multiple children and there is a ice storm coming.. so your boss can thank you for that. how you spoke to my husband today is UNACCEPTABLE and so so UNPROFESSIONAL. not only did he come in person he also let another person go ahead of him because he knew he’d be a minute getting everything done. he gave you the phone number of someone to call because “you needed permission” then as my husband hands it to you.. you tore it up and said they can call you? i get people have bad days but for a man who walks in with CASH in hand ready to pay for gas to keep his family warm and others, you should be ASHAMED of how you acted. we took our money elsewhere and guess who is getting gas after a simple VERY PROFESSIONAL AND NICE 2 MINUTE PHONE CALL? we are.
