Alex Cook
Their techs only are trained in certain areas. So if you have a possible generator/ AC problem. They'll send out only 1 tech with knowledge of only one of those areas. That wouldn't be a big issue however. They start charging you the moment they start driving towards your house plus a truck/ service call fee and for me they didn't inform me prior to their business model, I've never had a service company charge like that. Only had some charge a service call fee. Not charge a 110/ hour fee just for coming out. The tech was nice and all but in the end after just inspecting my generator and trying out a couple possible thermostat timing tricks. He determined it's most likely an ac issue. And an electrician should come out next. So after just an hour of looking at my generator no actual repairs or anything. I was sent an invoice for over $300. Which is extremely pricey for just an inspection. I live only a 30 min drive away. Just their service/ truck fee alone would have covered the gas expenses. If I would have been informed prior to confirming my appointment that they charge over $100 per hour as soon as they start driving towards me. I would have never allowed them to come. No where on their website does it say thats how they charge and to me their website implies their techs can help you out in all the fields they cover. But nope they are specialized techs in only 1 area. So if you have a crossover problem expect a very expensive bill from them. Just fyi Edit: I had another company come out. And it turns out the issue was with the generator. So the service tech they sent out didn't actually assess the issue properly.
