Maxwell & Keyser Plumbing-Heating

Within the last 2-3 years my 75 year old mother needed a water heater replaced and she can't go up and down stairs much anymore. She has been using Maxwell and Keyser since the 1980s. This year it began having problems and they charged her over $300 and if they did anything we don't know what. She called them to tell them that and they wanted another $300 just to come out again. We called someone else who pointed out that they installed a water heater from 2015! Now she has to buy another water heater because this one has already rusted and leaks from being in storage so long.

On 1/23/25 they replaced approx 2 1/2 inch pipe, a shut off valve and a water faucet short of 100.00 in material, They completed the entire job in approx 45 mins total, They had to leave and get parts. The time they spent from start to finish , this includes them going to get supplies was approximately 2hrs they charged 667.00. I do not recommend them to nobody, they will over charge you. They charge us 567.00 for a 45min job. Do Not Recommend.

Don’t do business with Maxwell & Plumbing and Heating unless you want to get taken advantage of and overcharged!!! On January 22nd they came out and fixed our PVC pipe that had a crack in it. It was less than 30 minutes of work. Two men showed up for what I’ve been told is a one man job. They arrived at 9:41 AM and left at 11:51 AM. During those 2 hours, they left to get supplies to do the job. I have proof of when they came and left, which I provided to the manager, from my ring doorbell. When he was questioned on the almost $700 bill, he stated the men billed for 4 hours. These men took advantage of 2 women who they believed wouldn’t inquire on the cost. The manager offered to give back 1 hour of time, despite proof they billed for 2 additional hours and 30 minutes or so was spent away from my home getting materials. Here are pictures of the almost $700.00 job they did.

This is the best company then I have ever dealt with. I had a leaking hot water heater so I went to their office when they opened at 8. I chatted with a couple of his crew while he was getting their work assignments ready then when he got to me it was like visiting family. John is an outstanding individual. I told him my issues with my hot water tank and his men were leaving my house at 12 after installing a new water heater and doing a perfect job. I would recommend them to anyone wanting the kind of service people gave in the past. The price was reasonable for a good quality water heater.