Roger Satterfield
You know, I’m not the one to usually do any kind of review, but here it is. I was recommended these guys about a year ago for a sink faucet and had a great experience. Fast forward to today, my sink sprayer blew apart and I came in hoping to get help trying to put it back together. Maybe they was a clip I need to hold it together or something. The rudeness and condescending attitude I received was unreal. He should have just said, I don’t care, just leave because that was the attitude I received. I even showed him pictures of both ends and he says we’ve never sold anything like that. I then asked if he could look up what I bought while staring at a computer they use, and his response was we can’t do that and if he could it would take weeks. Folks, I’m in retail and trust me, if I had treated someone like that and it got back to my superiors, I’d have a lot to answer for. I wanted to support a small business and went way out of my way to do so, but actions like this is what’s driving people to the big box stores. If you want to stay in business in todays market, you need to change your way of helping customers, or you be facing what a lot of small businesses do, closure to the big box stores. In closing, I hope this issue gets addressed so going forward then next person gets treated with respect.
