Malmedal Plumbing Inc.

I had a very good experience and would use them again. PROBLEM: laundry room sink. At least 1 of 2 shut-off valves leaked internally (let water through while off), and at least one faucet handle also let water through while off. Even with the shut-off valves turned off and the faucet handles open, there was still a steady drip. (All dripping water was going into the sink... a waste of water, but no water damage) EXPERIENCE: I called after-hours and spoke with Justin, who took the time to explain everything he would do to fix the problem, all of the costs, etc. Unfortunately, he only had access to his own schedule, which was booked for days. He advised me to call back in the morning, as the main office would have access to the full schedule. He also advised me to buy a faucet at a hardware store, in case the current faucet needed replacement (he could provide a faucet, but it might not be to my taste, and there is a standard mark-up for plumber-supplied parts). When I called in the morning, Melissa informed me that the soonest they could see me would be in 2.5 days. She booked an appointment, but understood the urgency and encouraged me to call around to see if another company could help sooner. About 5 minutes later, she called back to let me know that there had been a cancellation, and that they could be at my house in an hour! Justin and Luke arrived soon after. They were able to replace both shut-off valves and the existing faucet in just under an hour. They tested it, and cleaned up. Fast, friendly service, and the final cost was less than I expected. Thanks!