Pink Flamingo Plumbing

Had a water heater installed, but the overall experience was frustrating due to repeated communication and scheduling issues. Initially, there was confusion around the install date caused by a third-party phone service they use. From a customer’s perspective, it was not clear I was speaking to a call service rather than someone directly at the company. That service gave the impression the install date had been changed, when in reality they could not actually modify the schedule. As a result, the install day came and went with no one showing up. On the company’s originally scheduled install day, the same thing happened again. I had taken the afternoon off (window was noon–4pm), and after waiting all day, I received a call after 5pm saying they wouldn’t make it and would come “sometime” the next day—which was a Saturday. That meant yet another day spent waiting at home. They did eventually show up and complete the installation, which was mostly acceptable overall. See picture, but I may end up re-doing the water lines myself as I can't remove the filter (black in the photo), and the water lines just seem old and maybe should have been replaced during install, though I am not sure as I am not a plumber. Additionally, there was confusion around parts and haul-away that were clearly included in the quote I had already signed and paid for. The quote was essentially for a full water heater installation, and as a customer I would not reasonably be expected to provide adapters or connections myself. I can understand the plumber may not have had access to all the paperwork, but it added to the overall disorganization. I called management a few times to try to resolve some of these issues and discuss additional service they had identified with a possible manager discount. Both times I was told I would receive a call back, which never happened. The takeaway for me: they seem very busy, and while the work eventually gets done, communication and scheduling are unreliable. If your time is flexible, it may work out—but if you need clear coordination and follow-through, be prepared for delays.

Jared is very knowledgeable plumber . He has great customer service manners. I needed to get water pressure restored to my kitchen sink . He explained that it is probably from my old galvanized pipes causing the problem. He maybe spend 30 mins flushing out my kitchen pipes . I was told that the hot water valve could not be turned off . I was charged 563.50. For flushing out the pipes. He did not have to breakdown my water faucet nor did I have to buy a new faucet. He told me that I should get my house repiped . I am retired 75 and on a fixed income, At this moment I don’t think I can afford a full repipe. I probably will be dead in a few years. I am happy that I could put a bandaid on the water pressure. I am satisfied with work but I think the bill was a little high for what was done Thank you. Thomas Fought.