Madison Jewelers offers watch repair, jewelry repair, and iphone battery replacement in Virginia Beach.
Madison Jewelers offers watch repair, jewelry repair, and iphone battery replacement in Virginia Beach.
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5 public reviews
Olivia was extremely personable, knowledgeable and bubbly! She delivered exemplary customer service when I dropped off my items and when I picked them up. What I appreciated the most was how I explained what needed to be fixed and she told me exactly what would be done in order to satisfy the repair. I will continue to conduct my business with Madison Jewelers.
Madison Jewelry is the only place that I will bring my collection to Rolex watches for maintenance or repair. The entire staff is courteous, technically competent, and does not engage in the obnoxious practice of “upsell” or pushing items that I don’t want or need. I wish Madison many more years of customer focus and ethical retail.
This is THE BEST local jewlery store in all of Virginia Beach. I had an heirloom diamond fit in a platinum setting a few years ago at a different local jeweler ( see bottom pic below) and I never ended up falling in love with it. I didn't have a good experience at the other place. So I read some reviews on Google on Madison's and decided to give him a try. This place exceeded my expectations from the moment I walked in. The store is bright, clean and beautifully laid out. The ladies at the counter are so knowledgeable and friendly. I just want to stay there for hours! Kelsea was so patient with me when picking out a setting for my diamond. I brought in three or four designs I picked out from the Stuller.com website and she helped me price them all out and talk through all of my options. She was so very kind and patient with me. The finished ring is the pictured on the top below. I'm absolutely obsessed with it. They did such an awesome job. I will go back there for all of my jewelry needs! Thank you Madison Jewelers!
My wife and I have been customers for over 10 years. We've made many purchases, adjustments, and watch battery replacements. Today certified our continued loyalty to Phil Ralph and his staff. I had a G-Shock watch that I only use for water activities. The two batteries were replaced in October 2025 and not used until last week on vacation. It immediately fried and filled with water. I returned to Madison Jewelers today and explained the situation. Phil said he'd make it right and pay for the replacement watch before looking at it. Examining the watch, he accepted responsibility and immediately had a check written for the full replacement cost. This is how customer loyalty is built. Thank you again Phil and Kelsea.
Madison’s delivered a Rolex experience that’s increasingly rare; a true trifecta of a fantastic watch, a fair price, and excellent service. I purchased an Explorer 124270 and it is mechanically superb: stable rate, clean positional behavior, and healthy amplitude. My new daily is a refined piece of engineering and craftsmanship that not only wears comfortably but runs solidly and predictably. Pricing was better than competitive. In a market full of hype and inflated numbers, Madison’s priced the Explorer with honesty and integrity. Service was outstanding: no pressure, no theatrics, just professionalism. K. answered questions, provided readings, and treated me like an informed customer. Thank you, K. You’re a Rolex-cognizant professional who provided me with a truly enjoyable experience in obtaining a truly robust instrument. Madison’s hits the mark. They’ve earned my trust and my highest recommendation for anyone looking to purchase a Rolex.
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