Lake Appliance Repair Fair Oaks

The technician Giao repaired our leaking refrigerator and a problem uneven burning and flame gaps on our gas stove. He did an excellent job ordering parts and returning promptly a week later for installation. Replacing the leaking water pump was the most time consuming part as it involved a lot of disassembly, but he did a thorough job, and as a bonus steam cleaned under the drawers. we appreciate his thoroughness. I'm forced to downgrade my evaluation based on a very rigid corporate policy re standing by their work. A week or so after totally disassembling the refrigerator, the bottom tier of lights in the refrigerator went dark. I'm sure this is probably a loose connection, not a new problem. However Lake wanted to charge me a home visit fee paid in advance to diagnose the problem. When I protested, they promised to "consult with the team" and get back to me, I haven't heard anything more despite several reminder emails. Bottom line, you may want to consider their lack of guarntee if considering hiring them.

Whirlpool refrigerator with manufacturer warranty, had to go through Lake Appliance. Confusing at first contacting them because there are multiple phone #'s, call or text, etc. My appointment was on Monday, the part was ordered and arrived on Wednesday, but I had to wait for the following Monday for them to return to install the part, they only service my area 1x per week. This is why I gave them 4 stars instead of 5. I was worried at first because of the negative reviews but overall I had a very positive experience. Giao was a great technician, efficient and fast.

I contacted Lake Appliance Repair regarding an issue with my washing machine, and the entire experience was excellent from start to finish. My initial contact was through voice message, which provided clear instructions on how to reach them via text or their website. I chose to text and received a response the very same day with clear questions and great communication. After I provided the requested information, they promptly emailed an invoice to be paid prior to finalizing the appointment, which made the process straightforward and efficient. The technician arrived on time, was knowledgeable and professional, and quickly diagnosed and repaired the issue. I truly appreciated the smooth scheduling process and the quality of service. I would definitely recommend Lake Appliance Repair to anyone in need of reliable appliance service.

Something is wrong here. There's a disconnect between these reviews and the yelp reviews. We had to get a warranty repair through these guys. The repairman said he called us. We received no voicemail about this call. We live in a more rural area so phone calls may not connect so the obvious thing would be to knock on the door right? No he leaves his card on the door then leaves. Someone was in the living room all day waiting for these guys. After waiting 2 weeks for this appointment, the repairman couldn't knock on the door ? Very unprofessional. We called them and the manager never called us back. Conveniently never around and only marcy to answer the phone. I don't think the repairman actually wanted to do the repair. We had 11 people in front of us from the notifications yet when he finally gets to us, he somehow has lost his ability to knock on the door. And now they say we have to wait 3 more weeks for a repair that was obviously the fault of the repairman ? Are they going to knock this time? Or are they gonna leave a card like they actually attempted something. Edit: we asked to speak to the manager twice on two separate occasions and they said they would call us back both times but they never called back.