Jerry Plummer
The technician Giao repaired our leaking refrigerator and a problem uneven burning and flame gaps on our gas stove. He did an excellent job ordering parts and returning promptly a week later for installation. Replacing the leaking water pump was the most time consuming part as it involved a lot of disassembly, but he did a thorough job, and as a bonus steam cleaned under the drawers. we appreciate his thoroughness. I'm forced to downgrade my evaluation based on a very rigid corporate policy re standing by their work. A week or so after totally disassembling the refrigerator, the bottom tier of lights in the refrigerator went dark. I'm sure this is probably a loose connection, not a new problem. However Lake wanted to charge me a home visit fee paid in advance to diagnose the problem. When I protested, they promised to "consult with the team" and get back to me, I haven't heard anything more despite several reminder emails. Bottom line, you may want to consider their lack of guarntee if considering hiring them.