Energy Exteriors NW | Window Replacements, Doors and Siding

A great experience all around. The price was the lowest of three bids. The estimator took great care to understand our needs. The installers were standout. Ivan and Dennis were the best installers we have ever had on any project, not just windows. The estimator came back to make sure all was good and even found small problems that we didn't. He came back a third time with the necessary parts and did the work himself. We cannot say enough good about Energy Exteriors NW.

First off - QUALITY WORK! Talk about a team with great communication that truly cares. This company was truly wonderful to work with from start to finish. The entire team made my family feel supported, informed, and taken care of throughout the process. When our patio slider window unexpectedly shattered, they moved quickly and had the new one installed just in time for the cold holiday season. I can't express how much I appreciated that level of urgency and care. Our new slider is not only beautiful, but noticeably more energy-efficient which was such a relief going into winter with my 3 young children. Ryan and Lexi were kind, attentive, and so easy to communicate with. Mike, our construction manager, kept everything running smoothly and checked in regularly so we were never left guessing. Kirill and his crew did a fantastic job with the installation, and their attention to detail really showed. Erin, the Owner, is exceptional. I love that Energy Exteriors NW is a women-owned business and you can genuinely feel the heart, integrity, and professionalism she pours into her company. They are also incredibly military-friendly, which meant a lot to our family.

I have never been treated so horribly by a business owner. Not only did she accuse me of lying about my HOA requirements she called me "Sweetie" on a phone call. So disrespectful and outright unprofessional. I had nothing but constant problems with the work from the third party vendor they contracted out to do the work at my home. The estimate for siding of 1 wall and replacement of 4 windows was $30,000. This quickly ballooned over time as they found issues that needed to be addressed. When the crew found dry rot in my wall, Energy Exteriors was quick to provide an additional cost estimate to repair. However the crew they had on hand, was SEVERELY unequipped and unexperienced on the appropriate ways to repair it adequately. They took existing insulation from the wall and tore it up into pieces and placed that into an area that required new insulation (which was outlined as a requirement in the estimate) This left the wall, which contained plumbing, severely underrated and not up to code for insulation standards. They then closed up the wall and had to reopen it to do properly which left large holes in and damage on the house wrap. Then Ryan Damschen, the Vice President of Sales came to my home to inspect, when he opened the window in our living room, it fell out 1 inch. He tried to cover it up and said it didn't move, but when I approached and pushed on the window it CLEARY was not installed correctly. A worker from outside quickly ran up and put a screw in the top corner of the nail fin to properly secure the already set window. The interior caulking was completely sub-par and now needs to be redone by a professional. The siding underlay was installed all bunched up above the window and the flashing tape had large gaps. All of the exposed nails were either over-driven, or protruding. None of the nail heads were counter sunk and filled and is in-compliant with @James Hardie Board standards. Energy Exteriors also removed and destroyed my property. During the replacement of the chimney cap, they did not properly measure to accommodate for the existing chimney shroud, so instead of leaving the shroud they destroyed and removed it from my property. Absolute nightmare, and now still have to have a completely new chimney cap and shroud. Absolutely the worst 'pass-the-buck' mentality with Energy Exteriors NW. I thought I signed on for a professional experience with this company, but they just sent third party crew to do the work. The workmanship is very poor and we had SO many issues during the install. Two of the 4 windows were not installed correctly, one window even shifted out of position when we opened it after install. One of the windows was installed with a missing wheel, and due to the position of the window, they had to remove my kitchen faucet (which is now leaking) to do the repair. Overly priced and horrible customer service all around. Despite what Erin Ennis says, this was her company that made this project at our home a nightmare.