JB's Appliance Repair

Called Jason two weeks ago for my washer that was not working. I was so excited he was able to come the same day I called since he was in the area. The main board needed to be replaced, he gave me three options and I chose the supplier with the quickest turnaround, which was the following Wednesday. The part was $200 and I paid him half plus the service appointment of $85, $185 total. He said he could come back Friday, great! Friday comes and no call and no show. I called, he picked up and then hung up on me. I called again and left a message. No word for a couple of days so I called again, another message, no response. Living with two kids as a single mom, I needed it fixed. So I ordered the part myself, another $200, and installed it myself. I don’t recommend him and would advise you do your own research and save yourself some money and frustration. Wish there was a zero star option. Update: Jason reached out to me and apologized. He also gave me a full refund for both the service appointment and part. I truely appreciate his wanting to make things right and taking responsibility for his mistake. I have changed my rating to reflect the resolution. Thank you very much, Jason!

We had a dishwasher that was 4-5 years old. It suddenly stopped heating in August of 2021. Jason came over and looked at it a few days later. He ordered a part for it (can’t remember what) and by mid September we had the part installed (Covid caused shipping delays) by August 19th 2021 the dishwasher didn’t have heat again. I was able to do a little research and found a reset to get us by. The heat would randomly work when I did the reset. When that finally stopped working I messaged Jason again. By the end of October he was back at our house to check it out. We agreed to try another part, 7 days later it was installed and dishwasher was up and running. Now here comes November and no heat again (can’t make this up) so he comes again and replaces a 3rd part. I know he replaced 3 parts and 2 of those 3 parts were placed twice. Everytime he came he didn’t charge me and kept trying to diagnose the issue. At this point we were both done with the dishwasher, agreed if it happened again it was time for a new one. Jason went above a beyond during this whole ordeal. We recently picked a new one and he came to install it within two days! I couldn’t recommend Jason enough. He went above and beyond th fix our old dish washer. I can’t even count how many times he had been to the house. I just know it was months and months of back and forth. Stay with the local guy, you won’t be disappointed. Bonus—- he took my old junk one away for free!