Tom Gromak
We’d been customers for 20+ years, but not anymore. Billed 3 hours ($600+!) to do routine AC maintenance and coil cleaning, it used to take less than an hour. Outrageous. Didn’t bring any coil cleaner -- in August, for an AC maintenance call -- so they charged us to drive to Hartford and back to pick some up. Wouldn’t even give us the rest of the cleaner we’d paid for afterward. When asked about the hours, we were told that billing starts from the time they leave their HQ. So the farther away you live, the more you have to pay? Very sad to see a once great company decline so far.