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Water Heater Repair
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Pipe Repair
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Plumbing Repair
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We were extremely pleased with the top-notch service we received from Gaithersburg Plumbing Pros, particularly thanks to Berto's reliable and friendly demeanor, as well as Christopher's expert handling of the toilet replacement, which included installation of a new flange and shut off valve. From scheduling to completion, the whole experience was seamless, timely, and professional, leaving us feeling confident in the team's ability to tackle any emerging plumbing issues, whether unexpected or routine.
Short story: The worse service I have ever received. Lower than industry service with higher then industry level charge. Just stay away and find someone trustworthy. I looked into other low rating reviews and there seems to be a pattern of misleading customers with prices and later charge way over.
Long story: Plumber came to check my water heater. He did not check anything except flushed the heater, a $50 job if you with other plumbers. When I asked about the anode rod, he told me it was a return plug for commercial use of the heater. He had no idea what else needs to be inspected and checked in the water heater. Also he had no idea how much services cost, so while I reported that not everything was checked, plumber said he does not handle billing. Promised me it will be all sorted out over a phone with billing. I made huge mistake and accepted the job. So plumber came spent 30 minutes and rushed away home, it was his last call for the day. No wonder he did not want to check the rest. Very unprofessional. However, this is not it… while job was barely done, I was charged full price $500 for a 30-min job. After seeing the charge I got in touch with the plumbing company. Oh man… how unprofessional they are: it takes several emails and phone calls to actually get someone to respond.
And I forgot, he did not close the drain valve properly so I had to get someone to finish the job.
Note, They have refunded portion of the charge after a lot of back and forth. It still was $300 to drain the water heater.
Christopher was responsive and very thorough in diagnosing my problem. He came out the same day and thoroughly explainedwhat needed to be done. He was on time, very professional and left my house clean. I will definitely use Gaithersburg Plumbing pros in the future.
Had an emergency situation and Gaithersburg Plumbing Pros had a technician at my home first thing in the morning. After an evaluation the technician promptly resolved the issue. Excellent attention provided by this company by the technician and from Christopher of their office!
