Fix It Now - Cell Phone & Tablet Repair

This review is months after I visited but Simon scammed me out of $265 and the company refused to refund me despite me having the proof of purchase. I wanted to have my dad’s apple watch screen repaired. He convinced me to just buy another watch and it seemed like a better deal so I went for it. Simon told me I would have to pay in cash because he was going to go get it that day. A glaring red flag that I ignored. I didn’t have cash so I zelled him. He gave me a receipt and I then followed up a few days later over the phone. He said he didn’t have it yet because the warehouse he was buying it from was closed. I then waited (admittedly too long, two weeks) and called back again. Someone else picked up this time and informed me that Simon no longer worked there and he did not buy the watch. They said they couldn’t refund me because of the way I paid. They said I would have to basically open a small claims case. That’s ridiculous. I understand that he probably scammed the company as well however they should have refunded me since I paid and had proof of purchase from the company. I would like my money back.

I am extremely disappointed in the lack of integrity at this location. I came in on Friday evening (Jan 9, 2026) & spoke with Dillon. He diagnosed my son's phone & gave me a firm quote of $100.00. He even gave me his business card & wrote the $100 price on the front & a phone number for me. He stated that they were in the process of changing numbers. Today, I sent my son back with that exact card & the $100 cash. However, another employee refused to honor Dillon’s written quote, claiming "other things" were wrong & trying to charge us $150.00. Despite showing him the physical proof of Dillon’s diagnosis & handwriting, he refused to do the right thing. I do not appreciate a business that tries to upcharge a customer-- especially a child-- after a price was already set. I have taken my business elsewhere to an honest shop that keeps its word. I do not recommend this business

Honest opinion: Knowledgeable about repair, terrible at running a business. - The folding sign and business card advertising are very misleading. The ad is for $99 iPhone back glass. When I mentioned this, the owner claimed that’s the starting point. He also said original back glass vs previously repaired is not the same price even though it’s the same amount of work. The cost for my iPhone back glass was $250. The sign also says ‘fix it while you wait’ but it took half a day in the shop. - I was sent by a friend and others in the area such as battery stores recommend this spot when others can’t fix an issue. I have previously been elsewhere and the problem kept recurring. Fix it now claims to not use after market products. He also noticed my phone housing was bent. So far the repair has been great and much better than the last place. - twice during business hours I’ve shown up and they were closed. Once there was not even a sign on the door. - I place a high value on trustworthiness and follow through. Simon promised to order me a specific phone case that would take 2-3 days. A week later, I stopped in, still nothing. A week and a half later I stopped in again and was told it would arrive at my house the next day. Several days later still nothing. When I called again I was asked to come into the store. This issue is still not resolved.